Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of itdeliveryassurance.com (the "Website"). In these Terms, "IT Delivery Assurance", "we", "our", and "us" refer to the practice operating this Website. By using this Website, contacting us through our forms, or scheduling a meeting with us, you agree to these Terms. If you do not agree, please do not use the Website.

1. About IT Delivery Assurance

IT Delivery Assurance is an independent assurance practice serving senior leaders in government, regulated, and enterprise organizations. We provide health checks, project recovery diagnostics, governance assurance, vendor and contract assurance, and portfolio risk assurance for technology programs — engaged before the next funding gate, release, renewal, or board decision.

2. The corporate entity behind the practice

IT Delivery Assurance is the buyer-facing brand of the practice. The corporate entity providing the services is:

Any contract for services, invoice, or signed engagement document will name Premium Framework Inc. as the contracting party. Throughout these Terms, references to "IT Delivery Assurance" or "we" should be understood as referring to Premium Framework Inc. acting under the IT Delivery Assurance practice.

3. Use of this Website

You may use this Website for lawful purposes only — to learn about our services, view our selected work, contact us with an inquiry, or schedule a meeting with our team. You agree not to:

• Use the Website in any way that violates applicable Canadian or international law.
• Attempt to gain unauthorized access to any part of the Website or related systems.
• Use automated tools (scrapers, bots) to collect content or contact information from the Website without our written permission.
• Interfere with or disrupt the Website's operation, security, or accessibility for other visitors.
• Submit false, misleading, or fraudulent information through our contact form or scheduling widget.
• Use any content from this Website in a way that misrepresents IT Delivery Assurance or its services.

4. Inquiries and engagement of services

Submitting a request through this Website does not create a contract for services. Our contact form, scheduling widget, and any preliminary conversations are intended to help both parties determine whether an assurance engagement is the right next step.

Any actual engagement will be governed by a separate written agreement — typically a Statement of Work (SOW), Master Services Agreement (MSA), or letter of engagement signed by both parties. That signed agreement, not these Website Terms, governs the scope, fees, timeline, deliverables, intellectual property, confidentiality, warranties, and liabilities of the engagement.

5. Information you submit

When you submit information through our contact form or scheduling widget, you confirm that the information you provide is accurate and that you have the authority to share it. We treat all submissions in accordance with our Privacy Policy.

By submitting an inquiry, you grant us the right to read, respond to, and retain that information for the purposes of operating our business and complying with Canadian record-keeping requirements.

6. Intellectual property

All content on this Website — including text, logos, brand identity, graphics, methodology descriptions, the IT Delivery Assurance name and wordmark, and underlying source code and design — is the property of Premium Framework Inc. (operating the IT Delivery Assurance practice) or its licensors, and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may:

• View, download, and print pages of this Website for personal, non-commercial reference, provided you do not modify the content and retain all proprietary notices.
• Share links to specific pages of this Website on social media or in professional correspondence.

You may not:

• Reproduce, republish, redistribute, or commercially exploit any content from this Website without our prior written consent.
• Use the IT Delivery Assurance name, wordmark, or any related identifier in a way that suggests endorsement, affiliation, or partnership without our written authorization.
• Remove or alter copyright, trademark, or other proprietary notices.

Third-party marks referenced on this Website — including PMI®, PMI-PMBOK®, Scrum, ITIL®, and others — are the property of their respective owners. Their mention reflects the certifications, frameworks, or affiliations relevant to our practice lead and does not imply endorsement by those organizations.

7. Third-party services and links

This Website uses and links to third-party services we believe to be reasonable and trustworthy, including:

• Calendly — for scheduling discovery calls.
• FormSubmit.co — for processing contact form submissions.
• Google Analytics 4 — for consent-gated, anonymized usage analytics.
• Google Fonts — for typography.
• LinkedIn — for our practice lead's professional profile.

We do not control these third-party services and are not responsible for their content, availability, terms, or privacy practices. Your use of those services is governed by their respective terms and policies.

8. Disclaimer of warranties

The Website and all content on it are provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that:

• The Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• The information presented is complete, current, or applicable to your specific situation.
• Any service description, framework, or example on the Website constitutes professional, legal, financial, or technical advice for your organization.

Selected work and engagement examples on this Website reflect engagements our practice lead has delivered or assured; identifiable client detail may be summarized, anonymized, or rephrased for confidentiality. Outcomes from past engagements do not guarantee outcomes in any future engagement.

9. Limitation of liability

To the maximum extent permitted by law, IT Delivery Assurance, Premium Framework Inc., and their respective directors, officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including without limitation lost profits, lost business, lost data, or lost opportunity — arising out of or related to your use of this Website, even if we have been advised of the possibility of such damages.

To the extent any liability cannot lawfully be excluded, our aggregate liability for all claims arising out of or related to your use of this Website is limited to one hundred Canadian dollars (CAD $100). For actual paid engagements, any liability is governed exclusively by the signed engagement agreement (with Premium Framework Inc. as the contracting party) and not by these Website Terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless IT Delivery Assurance, Premium Framework Inc., and their respective directors, officers, employees, contractors, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of this Website in a manner that violates these Terms;
• Information you submit through this Website that infringes the rights of any third party or violates applicable law;
• Your unauthorized access to or use of this Website.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. You agree that any dispute arising out of or related to these Terms or your use of this Website will be brought exclusively in the courts of the Province of Ontario, and you consent to the personal jurisdiction of those courts.

12. Severability and entire agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated only to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms — together with our Privacy Policy — constitute the entire agreement between you and us concerning your use of this Website.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify visitors via a notice on this Website. Your continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

14. Contact us